WOW really covers your interview with Denise. You really didn't think that she would be dropping a bombshell on you like that. You had no idea that there was a market out there where someone has already built a software solution for tracking some of the information that you are looking for.
One of the key things here is that it's already pre-built and seems to be focused on the type of information you are looking to gather and store. It is possible that it might allow for the addition of information that you really aren't interested in but that shouldn't be a problem. The only issue is that if because the software was built with more of a focus on a sales staff and that's not what you and your people do then it is possible that they might have different terms or data structures than what you were thinking of. But you don't think that'll be too much of a problem.
It seems one of the biggest stumbling blocks will be the cost of the software, the cost of getting a database server (or access to an existing database server), and any other additional burden that will be placed on the office of the CIO. If you can get the budget handled and can get the CIO office to be willing to provide the needed support then this might be a good recommended solution. It seems that this could have a medium overhead requirement for the CIO office to support this approach.
The above section covers some of the key lessons noted after the interview with Denise. If you have any insights in this approach or any other thoughts that you feel would enhance the lessons above remember that the built-in comments system is there for you.
Before we go to the next page take out a piece of paper and your favorite writing instrument (you should be seeing a pattern here) and see how many pros and cons that you can come up with regarding this approach.
When you have listed your pros and cons continue to our pros and cons list.
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